Introduction of the conference and the keynote speakers. 

Join us for an insightful keynote presentation by Justin Swagler, Worldwide Head of Physical Retail at Amazon Web Services (AWS), as he unveils cutting-edge strategies tailored specifically for the convenience store industry. Based on his extensive experience in fuel and convenience retailing, Justin shares how AWS is revolutionizing the landscape for C-store chains, empowering them to streamline operations, enhance customer experiences, and drive unprecedented growth. Gain valuable insights, actionable tactics, and industry trends that will shape the future of convenience retail. Don't miss this opportunity to learn from the best and accelerate your journey toward success in the digital age of convenience! 

Linda Toth, Managing Director of Conexxus will share the Conexxus mission as well as their work around technology advocacy and standards.  As retailers that chair Conexxus committees, Don Emery and Doug New will speak about how Conexxus has helped them address pain points around technology and drive innovation.  Mitch Morrison will lead and moderate this conversation. 

Join us as this committee shares their experiences in building customer data maturity, from taking fragmented data to organized data, activating in social media and email, and when to consider growing from a CRM to a CDP. Not all situations are the same but this committee will share their real life experiences on how to build a customer-data driven marketing organization.

Join us as this committee dives into the latest trends and strategies in loyalty programs, where we will explore how loyalty has evolved beyond traditional coupons and points to focus on the tangible business outcomes it can deliver. Our expert panel will share insights and best practices for designing and implementing loyalty programs that drive customer loyalty, increase repeat visits, and ultimately drive bottom-line results. 

In its inaugural Convenience Technology Outlook Report, CSP will take stock of the tech landscape, surveying convenience operators on relevant topics such as current tech stack,  innovation, CX, EX, operational challenges and investment plans. Using original survey responses and insights from industry experts, this report will deliver prescient data and observations from c-store operators. As an attendee you’ll go home with this valuable report to share with your teams.  

Join us as this committee explores the key strategies and technologies needed to build a successful Food Service business in Convenience Stores. Learn how to leverage production planning, order management, inventory management, menu and ingredient tracking, and other essential tools to drive growth and compete effectively against QSRs. Don't miss this opportunity to gain valuable insights and practical solutions to elevate your Food Service offerings and capture a larger share of the market.

Join us as these two committees explore the intersection of IT and unified commerce. We will dive into  how technology plays a crucial role in the operation of stores and the seamless service of customers across various touchpoints, including fuel pumps, in-store interactions, and mobile apps. From infrastructure and engineering to app development and cyber security, this session will dive into the technical aspects of leveraging technology to enhance the retail experience. Don't miss out on this opportunity to learn how innovation in IT is shaping the future of unified commerce. 

Explore how AI is reshaping workforce management and enabling C-Store operators to dramatically improve labor efficiency and employee engagement simultaneously. This engaging talk, backed by the latest insights from the 2024 State of the Hourly Workforce Report, highlights the transformative power of AI that enables full automation in WFM. We'll demonstrate how we’ve helped C-Store leaders such as RaceTrac and Circle K improve labor efficiency and employee engagement simultaneously by leveraging AI to intelligently automate WFM and empower their hourly employees. Discover how the new wave of WFM can boost both productivity and satisfaction in your workforce. Ready to rethink how to manage and empower your teams? Let's explore the exciting possibilities together!

Interactive Workshops/Roundtable Discussion focused on Customer Data & Digital Experience, Foodservice Enablement, and IT & Unified Commerce