Monday, October 28 2:00pm – 2:30pm

Welcome and Introduction

Location: Utopia Ballroom

Introduction of the conference and the keynote speakers. 

Speakers:

Vice President, Retailer Relations & Event Content Director
Informa Connect

CEO
Nextchapter LLC

Monday, October 28 2:30pm – 3:15pm

Elevate Convenience: Unleashing Cloud-based Digital Strategies for C-Store Success

Location: Utopia Ballroom

Join us for an insightful keynote presentation by Justin Swagler, Worldwide Head of Physical Retail at Amazon Web Services (AWS), as he unveils cutting-edge strategies tailored specifically for the convenience store industry. Based on his extensive experience in fuel and convenience retailing, Justin shares how AWS is revolutionizing the landscape for C-store chains, empowering them to streamline operations, enhance customer experiences, and drive unprecedented growth. Gain valuable insights, actionable tactics, and industry trends that will shape the future of convenience retail. Don't miss this opportunity to learn from the best and accelerate your journey toward success in the digital age of convenience! 

Speakers:

Worldwide Head of Physical Retail
AWS

Monday, October 28 3:15pm – 3:30pm

Networking Break

Location: Utopia Threshold
Monday, October 28 3:30pm – 3:45pm

Meet and Understand the Role That Conexxus Plays in the Industry

Location: Utopia Ballroom
Monday, October 28 3:45pm – 4:15pm

C-StoreTEC Data-Driven Engagement Committee

Location: Utopia Ballroom

Join us as this committee shares their experiences in building customer data maturity, from taking fragmented data to organized data, activating in social media and email, and when to consider growing from a CRM to a CDP. Not all situations are the same but this committee will share their real life experiences on how to build a customer-data driven marketing organization.

Speakers:

Director of Loyalty and Digital Marketing
Kwik Trip

Executive Director, Marketing
Racetrac, Inc

Director of Merchandising & Space Planning
Yesway

Monday, October 28 4:15pm – 5:00pm

C-StoreTEC Customer Experience Committee

Location: Utopia Ballroom

Join us as this committee dives into the latest trends and strategies in loyalty programs, where we will explore how loyalty has evolved beyond traditional coupons and points to focus on the tangible business outcomes it can deliver. Our expert panel will share insights and best practices for designing and implementing loyalty programs that drive customer loyalty, increase repeat visits, and ultimately drive bottom-line results. 

Speakers:

VP, Merchandising & Marketing
TXB Stores & Markets

Manager of Loyalty & Ecommerce
Jacksons Food Stores

Director of Merchandising & Marketing
Weigel's

Senior Manager of Innovation & Brand Marketing
Chestnut Market

Monday, October 28 5:00pm – 7:00pm

Reception & Dinner

Location: Utopia Threshold
Tuesday, October 29 7:30am – 8:30am

Breakfast

Location: Utopia Threshold
Tuesday, October 29 8:30am – 9:45am

AI Transformation in Convenience Retail: Real World Applications and Future Prospects – Moderated Panel

Speakers:

Global Lead Edge Computing
Dell

Tuesday, October 29 9:45am – 10:00am

Networking Break

Location: Utopia Threshold
Tuesday, October 29 10:00am – 12:00pm

1:1 Speed Networking Meetings

Tuesday, October 29 12:00pm – 1:00pm

Lunch

Location: Utopia Threshold
Tuesday, October 29 1:00pm – 4:00pm

1:1 Speed Networking Meetings

Tuesday, October 29 4:00pm – 4:15pm

Networking Break

Location: Utopia Threshold
Tuesday, October 29 4:15pm – 4:45pm

C-StoreTEC FoodService Enablement Committee Panel

Location: Utopia Ballroom

Join us as this committee explores the key strategies and technologies needed to build a successful Food Service business in Convenience Stores. Learn how to leverage production planning, order management, inventory management, menu and ingredient tracking, and other essential tools to drive growth and compete effectively against QSRs. Don't miss this opportunity to gain valuable insights and practical solutions to elevate your Food Service offerings and capture a larger share of the market.

Speakers:

SVP of Food Service
GPM Investments

VP of Marketing and Merchandising
CEFCO Convenience Stores

Senior Director of IT
The Parker Companies

Tuesday, October 29 4:45pm – 5:15pm

C-StoreTEC IT and Unified Commerce Committee Panel Discussion

Location: Utopia Ballroom

Join us as these two committees explore the intersection of IT and unified commerce. We will dive into  how technology plays a crucial role in the operation of stores and the seamless service of customers across various touchpoints, including fuel pumps, in-store interactions, and mobile apps. From infrastructure and engineering to app development and cyber security, this session will dive into the technical aspects of leveraging technology to enhance the retail experience. Don't miss out on this opportunity to learn how innovation in IT is shaping the future of unified commerce. 

Speakers:

VP of Information Technology
Refuel Operating Company

CIO
The Willis Group

Director of Talent Acquisition
EG America

Director of Operational Systems
H&S Energy Products

Tuesday, October 29 5:15pm – 5:30pm

Share Out and Closing Thoughts

Location: Utopia Ballroom
Speakers:

Vice President, Retailer Relations & Event Content Director
Informa Connect

CEO
Nextchapter LLC

Tuesday, October 29 5:30pm – 6:00pm

Networking Reception

Location: Utopia Threshold
Wednesday, October 30 7:00am – 8:00am

Breakfast

Location: Utopia Threshold
Wednesday, October 30 8:00am – 8:45am

C-Store Technology Outlook Report Read Out and Q&A

Location: Utopia Ballroom

In its inaugural Convenience Technology Outlook Report, CSP will take stock of the tech landscape, surveying convenience operators on relevant topics such as current tech stack,  innovation, CX, EX, operational challenges and investment plans. Using original survey responses and insights from industry experts, this report will deliver prescient data and observations from c-store operators. As an attendee you’ll go home with this valuable report to share with your teams.  

Wednesday, October 30 8:45am – 10:00am

Interactive Workshops

Location: Utopia Ballroom, Nirvana A, Nirvana B

Interactive Workshops/Roundtable Discussion focused on Customer Data & Digital Experience, Foodservice Enablement, and IT & Unified Commerce 

Wednesday, October 30 10:00am – 11:00am

Share Out & Closing

Location: Utopia Ballroom
Speakers:

Vice President, Retailer Relations & Event Content Director
Informa Connect

CEO
Nextchapter LLC